SHIPPING POLICY

Precisionfitparts.com

Last Updated: May 30, 2026

1. Where We Ship From

PrecisionFitParts.com is based in Canada, and all orders ship from our Canadian warehouse. We ship within Canada and internationally to the United States, United Kingdom, Australia, European Union, Mexico, and New Zealand.

All applicable customs duties are calculated and prepaid at checkout. There are no additional customs duties to pay when your order arrives.

2. Processing Time

Orders are processed within 1–3 business days, Monday through Friday, excluding applicable Canadian statutory holidays. Orders placed on weekends or holidays begin processing the next business day.

You will receive a shipping confirmation email with a tracking number once your order has shipped.

3. Shipping Destinations & Estimated Delivery Times

Delivery times are estimates and begin once your order has shipped. They do not include processing time.

All applicable customs duties for international orders are prepaid at checkout, with no additional duties due upon delivery. International shipments remain subject to applicable destination-country import requirements and customs clearance.

4. Customs & Prepaid Duties

For international orders, all applicable customs duties are calculated and collected at checkout. These duties are prepaid as part of your order, so you will not receive unexpected customs duty charges when your package arrives.

If a carrier requests additional customs duty payment, please contact us before paying so we can review and resolve the request.

We accurately declare the contents and value of all international shipments on customs documentation. We cannot mark commercial orders as “gifts” or undervalue shipments to avoid customs charges.

Prepaid duties do not prevent customs inspections, which may affect delivery times.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number. Tracking updates may take 24–48 hours to appear, particularly for international shipments.

After your package enters your country, tracking and delivery may transfer to a local carrier, such as USPS, Royal Mail, Australia Post, or NZ Post.

6. Shipping Delays

Estimated delivery times are not guaranteed. Delays may occur due to:

• Customs inspection and clearance.
• Carrier delays or high shipping volumes during holidays and peak periods.
• Incorrect or incomplete shipping addresses provided by the customer.
• Weather or other circumstances beyond our control.

PrecisionFit is not responsible for delays caused by customs authorities or carriers. Customs clearance delays may occur even when duties have been prepaid.

7. Damaged or Lost Packages

If your package arrives damaged or has not arrived within the estimated delivery timeframe, please contact us within 7 days of the expected delivery date.

For damaged packages, retain all original packaging and photograph the damage. These materials may be required to support a carrier insurance claim.

For lost packages, we will work with the carrier to investigate and resolve the issue. Resolution timelines may vary, particularly for international shipments.

8. Refused & Undeliverable Packages

If a package is refused by the recipient or returned as undeliverable because of an incorrect or incomplete address provided by the customer, the customer is responsible for the original and return shipping costs.

Any eligible refund will be processed in accordance with our return policy once the package has been received back at our warehouse in good condition.

Customs duties are prepaid at checkout. If a carrier requests additional duty payment, please contact us before paying or refusing the package so we can resolve the issue.